Sometimes it comes differently than you think and a booked trip must be canceled.
In order to save you unnecessary costs and hassles, we recommend that you take out a travel insurance. (also applies in case of late arrival or early departure).
We ask you to send us a written notification in case of cancellation.
General conditions (the deadlines indicated apply regardless of the insurance):
Info: If after the free cancellation period, e.g. In the event of a lockdown or an official travel warning for such areas from the government, we will credit the deposit to your guest account for a future stay.
In case of late arrival or early departure we charge the total price as per booking.
No Show: we charge 100% of the booked arrangement
These cancellation conditions are independent of whether the canceled rooms are re-leased completely or partially.
Why choose HanseMerkur hotel cancellation protection:
1. Cancellation cover
Reimbursement of costs if you have to cancel your trip due to
2. Curtailment of travel
3. Delayed arrival cover
|Cost of travel until||Insurance||Cost of travel until||Insurance|
|75 €||11 €||1.750 €||79 €|
|250 €||14 €||2.250 €||105 €|
|350 €||24 €||2.750 €||139 €|
|450 €||27 €||4.000 €||169 €|
|700 €||37 €||5.000 €||209 €|
|900 €||45 €||7.000 €||295 €|
|1.250 €||59 €||10.000 €||395 €|