Travel insurance / Cancellation

Cancellation policy:

Sometimes it comes differently than you think and a booked trip must be canceled.

We ask you to send us a written notification in case of cancellation.

General conditions (the deadlines indicated apply regardless of the insurance):

• Cancellation up to 21 days before the start of the vacation: Free of charge (deposit will be refunded).
• Cancellation up to 14 days before start of vacation: free of charge (deposit will be credited to your guest account for a future stay)
• Cancellation up to 7 days before the start of the vacation: we charge 80% of the deposit paid (the remaining 20% will be credited to your guest account for a future stay)
• Cancellation less than 7 days before the start of the vacation: we charge 100% of the deposit paid

Info Covid 19: If after the free cancellation period, in the event of a lockdown, or an official travel warning for such areas from the government, we will credit the deposit to your guest account for a future stay.

In order to save you unnecessary costs and hassles, we recommend that you take out a travel insurance (specially in case of late arrival or early departure).

In case of late arrival or early departure we charge the total price as per booking.

No Show: we charge 100% of the booked arrangement

These cancellation conditions are independent of whether the canceled rooms are re-leased completely or partially.

Why choose HanseMerkur hotel cancellation protection:

• award-winning products
• worldwide 24-hour support
• professional claim handling

1. Cancellation cover

Reimbursement of costs if you have to cancel your trip due to

• unexpected and serious illness
• serious injury caused by an accident, or death
• significant damage to property
• Loss of employment or commencement of employment
• No deductible

2. Curtailment of travel

• If the trip is curtailed during the first half of the insured trip, up to a maximum of eight travel days, we will reimburse the full amount; afterwards a pro rata refund of any unused travel services will be paid out.

3. Delayed arrival cover

• If you must change your booking or are delayed in reaching your accommodation by a traffic accident or breakdown in a private vehicle while en route to the booked and insured accommodation, or if the journey is interrupted due to a road closure.

Buy travel insurance now