Travel insurance / Cancellation

Peace of mind on your travels

Cancellation policy:

Sometimes it comes differently than you think and a booked trip must be canceled.

In order to save you unnecessary costs and hassles, we recommend that you take out a travel insurance. (also applies in case of late arrival or early departure).

We ask you to send us a written notification in case of cancellation.

General conditions (the deadlines indicated apply regardless of the insurance):

  •      Cancellation up to 14 days before arrival: free of charge (deposit will be refunded)
  •      Cancellation up to 7 days before arrival: we charge 80% of the deposit
  •      Cancellation less than 7 days before arrival: we charge 100% of the deposit

Info: If after the free cancellation period, e.g. In the event of a lockdown or an official travel warning for such areas from the government, we will credit the deposit to your guest account for a future stay.

In case of late arrival or early departure we charge the total price as per booking.

No Show: we charge 100% of the booked arrangement

These cancellation conditions are independent of whether the canceled rooms are re-leased completely or partially.

Why choose HanseMerkur hotel cancellation protection:

  • award-winning products
  • worldwide 24-hour support
  • professional claim handling

1. Cancellation cover

Reimbursement of costs if you have to cancel your trip due to

  • unexpected and serious illness
  • serious injury caused by an accident, or death
  • significant damage to property
  • Loss of employment or commencement of employment
  • No deductible

2. Curtailment of travel

  • If the trip is curtailed during the first half of the insured trip, up to a maximum of eight travel days, we will reimburse the full amount; afterwards a pro rata refund of any unused travel services will be paid out.

3. Delayed arrival cover

  • If you must change your booking or are delayed in reaching your accommodation by a traffic accident or breakdown in a private vehicle while en route to the booked and insured accommodation, or if the journey is interrupted due to a road closure.

Price list

Cost of travel until Insurance Cost of travel until Insurance
75 € 11 € 1.750 € 79 €
250 € 14 € 2.250 € 105 €
350 € 24 € 2.750 € 139 €
450 € 27 € 4.000 € 169 €
700 € 37 € 5.000 € 209 €
900 € 45 € 7.000 € 295 €
1.250 € 59 € 10.000 € 395 €

Buy a travel insurance