Useful information

Arrival and Departure

On the day of arrival, the room is available from 1 p.m.

If you arrive earlier, please feel free to use the pool area and the garden or to have a drink or a snack in our bar or à la carte restaurant. You can deposit your baggage at the reception in the meantime.

If you arrive after 6 p.m. please call us (+39 0474 671 135) to let us know.

If you wish, you can borrow a cozy bathrobe (flat rate €10.00 for the entire stay).

If you let us know in advance, we can have them ready for you in your room. Otherwise you can also borrow a bathrobe at the reception.

On the day of departure we ask you to free the room by 10 a.m.

On the day of departure you can use the wellness area and other hotel facilities free of charge until 3 p.m. If you would like to stay longer, we charge a flat rate of €20.00 per room.

Allergies / Intolerances / Diets

For organizational reasons, we ask for prior notification in case of allergies, intolerances as well as special diets (limitations).


On request well educated pets are welcome in our hotel (only in dedicated rooms).

We calculated 18,00 € per day (amount is without food). If you want to bring your dog, a basket or blanket is required. Out of consideration for other guests must also be ensured that the dog in the hotel (especially in the room) does not bark! Please note that your four-legged friend is not allowed to enter the dining room or swimming pool area - except for Crocodiles :-) If necessary, we reserve the right to charge final cleaning or any damages.

General information

  • The bus and ski bus stop is right in front of the hotel. Hollydaypass and Skimobilecard for free use of public transport are available for free in our Hotel)
  • Free WiFi in the whole hotel

  • Arrival is possible on any day (with the exception of high season periods).

  • Unfortunately, it is not possible for us to confirm a specific room number or floor.
  • If for some reason you have to leave earlier we charge according to the booking. Specially in this case we recomand the travel insurance.
  • All floors are accessible by elevator
  • Smoking is not permitted in the rooms and holiday apartments. We have a smoking area.
  • Free parking at the Hotel
  • Additionally we also offer an A La Carte Restaurant for Lunch and Dinner.
  • Bathrobe hire (on request at extra charge)

  • Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: