Peace of mind on your travels

Cancellation & Travel Insurance

Sometimes it comes differently than you think and a booked trip must be canceled.

We ask you to send us a written notification in case of cancellation.

Cancellation up to 21 days before the start of the vacation: Free of charge (deposit will be refunded).
Cancellation up to 14 days before start of vacation: free of charge (deposit will be credited to your guest account for a future stay.
Cancellation up to 7 days before the start of the vacation: we charge 80% of the deposit paid (the remaining 20% will be credited to your guest account for a future stay).
Cancellation less than 7 days before the start of the vacation: we charge 100% of the deposit paid.
In case of no-show, late arrival, or early departure, we will charge the full price according to the booking.

The refund will be made using the same payment method used at the time of booking

These cancellation conditions are independent of whether the canceled rooms are re-leased completely or partially.

3 good reasons

1. Cancellation cover

Reimbursement of costs if you have to cancel your trip due to

2. Curtailment of travel

If the trip is curtailed during the first half of the insured trip, up to a maximum of eight travel days, we will reimburse the full amount; afterwards a pro rata refund of any unused travel services will be paid out.

3. Delayed arrival cover

If you must change your booking or are delayed in reaching your accommodation by a traffic accident or breakdown in a private vehicle while en route to the booked and insured accommodation, or if the journey is interrupted due to a road closure.

Cost of travel until	Insurance	Cost of travel until	Insurance
75 €	11 €	1.750 €	79 €
250 €	14 €	2.250 €	105 €
350 €	24 €	2.750 €	139 €
450 €	27 €	4.000 €	169 €
700 €	37 €	5.000 €	209 €
900 €	45 €	7.000 €	295 €
1.250 €	59 €	10.000 €	395 €